Introduction

At Lumen we are committed to the safety of your personal data. This privacy and cookies policy (our “Policy”) will inform you how we look after your personal data when you visit our website and explain what information we collect, what we do with it, and your legal rights in relation to this data.

Our data protection team

If you have any concerns about how we handle your personal information, please contact our Data Protection Officer (DPO), who is responsible for overseeing questions in relation to this Policy, at: [email protected].

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. Please see the ‘Your Legal Rights’ section below for further information.

Information we collect

We may collect personal data whether you are generally browsing or using specific features on our website, such as our ‘Contact’ page. Personal data, or personal information, means any information about you from which you can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped into the following categories:

  • Identity Data, which includes your first name and last name;

  • Contact Data, which includes your email address;

  • Communications Data, which includes your preferences in receiving communications from us; and

  • Technical and Usage Data, which is explained in the ‘Cookies’ section below.

You may also choose to provide us with additional personal data about yourself if you contact us directly, and that information will also be handled in accordance with this Policy. We may also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data under the law, as it does not directly or indirectly reveal your identity. For example, we may aggregate your Technical and Usage Data to calculate the percentage of users accessing a specific website feature.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Policy.

We do not anticipate collecting, using, or otherwise processing Special Categories of Personal Data about you through your use of our website. If, in the unlikely event, we do so, we will ensure that a lawful basis exists prior to any such processing.

Sharing your information

We will not sell your personal data. We may share your information with:

  • Service providers that assist in operating our Website or delivering services.

  • Law enforcement or regulatory authorities when required by law.

  • Third parties in connection with business transfers or restructuring.